Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We offer a carefully curated collection of unique, colourful, and quirky gifts for all ages — including women, men, children, and teenagers. From playful homewares to fun accessories and stationery, there’s something for everyone!

2. Do you offer gift wrapping?

Yes! We provide gift wrapping on selected items. You can add this option at checkout. Each package is wrapped with care to make your gift extra special.

3. How can I place an order?

Simply browse our website, add your chosen items to the cart, and follow the checkout process. You’ll receive an email confirmation once your order is placed.

4. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and Apple Pay. All payments are processed securely via our payment partners.

5. How long will delivery take?

• UK orders: typically 3–5 working days.

• International orders: delivery times vary depending on location.
  Estimated delivery times are shown at checkout.

6. Can I track my order?

Yes! Once your order is dispatched, you’ll receive a tracking number via email so you can follow your parcel’s journey.

7. What is your returns policy?

You have 14 days to cancel most orders under UK consumer law. Items should be returned in original condition. Some items (perishables, personalised gifts, hygiene-sensitive products) are exempt. Refunds are issued within 14 days of receiving the return.

8. Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.

9. How can I contact you?

We’d love to hear from you! Use our contact form or email info@tangerine-dream.co.uk, and we’ll get back to you as soon as possible.

10. Can I make a special order or request?

Absolutely! We love creating unique gifts. Contact us via the form or email to discuss custom orders or special requests.

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